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Complaint Procedures

If you have a concern or complaint about your care received at CGH Medical Center, please contact our:
Patient Advocate at (815) 625-0400, ext. 4011
or in writing to: CGH Medical Center, c/o Patient Advocate, 100 E. LeFevre Road, Sterling, IL 61081

If you are not satisfied with the handling of your concerns, ask our Patient Advocate to schedule a review by our Grievance Committee.

CGH Medical Center is a Joint Commission accredited organization. If you have a patient safety event or complaint that has not been answered by CGH Staff or Administration you may contact: The Joint Commission
Online: www.jointcommission.org/report_a_complaint.aspx
E-Mail: patientsafetyreport@jointcommission.org
Phone: (630) 792-5867
Fax: (630) 792-5636
By Mail: The Joint Commission, Office of Quality and Patient Safety, One Renaissance Blvd., Oakbrook Terrace, IL 60181

If you are unable to resolve your complaint in these manners, contact the Illinois Department of Public Health’s (IDPH) toll-free Central Complaint Registry at (800) 252-4343, Monday-Friday 8:30 a.m. to 4:30 p.m.
TTY (Hearing Impaired Use Only): (800) 547-0466

Or you may download a Healthcare Facilities Complaint Form at www.dph.illinois.gov/topics-services/health-care-regulation/complaints and send form via mail or fax to:
Illinois Department of Public Health, Office of Health Care Regulation - Central Complaint Registry
525 W. Jefferson Street, Ground Floor, Springfield, IL 62761-0001
Fax: 217-524-8885

Medicare recipients may contact KEPRO, BFCC-QIO, Medicare Coverage Appeals and Quality of Care Concerns, Illinois and Iowa line at (855) 408-8557 or online at www.keproqio.com

The posting of this information is required by the Hospital Licensing Act, 210 ILCS 85/6.14c.(2)

Para Entregar Una Queja

Si usted tiene preocupación o queja de su cuidado recibido en El Centro Médico CGH, por favor póngase en contacto con:
Procurador del Paciente al (815) 625-0400, ext. 4011
o escribanos al: CGH Medical Center, c/o Patient Advocate, 100 E. LeFevre Road, Sterling, IL 61081

Si no está satisfecho con el manejo de sus preocupaciones, pregunte a nuestro Defensor de Pacientes que le programe una revisión por nuestro Comité de Quejas.

El Centro Médico CGH es una organización acreditada por la Comisión Conjunta o The Joint Commission. Si tiene un evento de seguridad del paciente o queja que no ha sido contestada por un empleado de CGH o administración puede comunicarse con: Comisión Conjunta o The Joint Commission
En línea: www.jointcommission.org/report_a_complaint.aspx
Correo electrónico: patientsafetyreport@jointcommission.org
Teléfono: (630) 792-5867
Fax: (630) 792-5636
Por Correo: The Joint Commission, Office of Quality and Patient Safety, One Renaissance Blvd., Oakbrook Terrace, IL 60181

Si no se puede resolver la queja en estas maneras, contacte el Illinois Department of Public Health’s (IDPH) llamada–gratis al Registro Central de Quejas al (800) 252-4343, Lunes-Viernes 8:30 a.m. a 4:30 p.m.
TTY (Solo para uso de personas con Discapacidad Auditiva): (800) 547-0466

O puede descargar por internet un Formulario de Quejas de Servicios de Salud enwww.dph.illinois.gov/topics-services/health-care-regulation/complaints y mande forma por correo o fax a:
Illinois Department of Public Health, Office of Health Care Regulation - Central Complaint Registry
525 W. Jefferson Street, Ground Floor, Springfield, IL 62761-0001
Fax: 217-524-8885

Los beneficiarios de Medicare pueden contactar KEPRO, BFCC-QIO, Medicare Coverage Appeals and Quality of Care Concerns, Illinois and Iowa line al (855) 408-8557 o en línea al www.keproqio.com

La publicación de esta información es requerida por la Ley de Licencia del Hospital, 210 ILCS 85/6.14c.(2)