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CGH Medical Center Recognized by Healthgrades for Providing Outstanding Patient Experience

Hospital news | Wednesday, April 29, 2015
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Contact: Dana McCoy

CGH Medical Center today announced that it has achieved the Healthgrades 2015 Outstanding Patient Experience Award™. CGH Medical Center was identified as providing outstanding performance in the delivery of a positive experience for patients during their hospital stay, according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals.

Healthgrades evaluated the 3,575 hospitals that submitted patient surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2013 – December 2013 in order to identify hospital performance in this area.

"We're proud to be recognized for our high level of performance across different departments," said Dr. Paul Steinke, CGH President and CEO. "This validates that we always strive to provide the highest quality care for all our patients."

Healthgrades evaluated performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 27-question survey of the hospital’s own patients. The survey questions focus on patients' perspectives of their care in the hospital. Question topics range from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.

In order to be recognized by Healthgrades, hospitals must meet eligibility requirements for consideration, which in addition to number of survey responses, includes clinical performance thresholds. Nationally, 3,005 hospitals met those requirements with 452 hospitals outperforming their peers, based on their patients’ responses in order to achieve this distinction. CGH Medical Center’s performance places them among the top 10 percent in the nation.

"Today, more than ever before, consumers face decisions – and research their options – relating to where to obtain care, so factors like patient experience are increasingly important," said Evan Marks, Chief Strategy Officer, Healthgrades. "Consumers can have confidence that hospitals that have achieved the Healthgrades 2015 Outstanding Patient Experience Award deliver a positive experience for the patient during their hospital stay."

For more information about Healthgrades, to download a full copy of the report or to get information about hospital and physician quality, visit: www.Healthgrades.com/quality today.