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CGH Home Nursing Earns SHPBest “Superior Performer” Patient Satisfaction Award

Hospital news | Tuesday, June 18, 2019

Contact: Rebecca Green

CGH Home Nursing and Home Infusion has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall patient satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2018 calendar year.

The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high quality service to their patients. The 2018 award recipients were determined by reviewing and ranking the overall satisfaction score for more than 2,500 home health providers.

“I am so proud of the commitment and dedication that our staff brings to our patients and our organization every day,” said Mary Jean Derreberry, CGH Home Nursing Director. “By receiving this award, we reaffirm our commitment to excellence in providing the highest-quality care to our patients in the comfort of their home. Whether they need the services of a registered nurse, a physical or occupational therapist, a certified home health aide, a speech pathologist or a medical social worker, CGH Home Nursing provides highly qualified, caring professionals at a level that meets and exceeds the healthcare industry’s highest standards.”

“SHP is proud to present the SHPBest awards to our top-performing customers,” said Rob Paulsson, President of SHP. “We commend these organizations for their continuous focus on delivering the highest quality of care to their patients.” With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.

CGH Medical Center’s Home Nursing and Home Infusion serves patients in Whiteside, Lee, Ogle, Carroll and Bureau counties, providing home health care that is tailored to meet individual needs, 24 hours a day, 7 days a week. For questions or more information about our Home Nursing services, visit or call (815) 622-0836 or toll-free (800) 377-2828.

Read more about the SHPBest awards program, including methodology and award recipient lists at Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Their solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.