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CGH Home Nursing Earns SHPBest “Premier Performer” Patient Satisfaction Award

Hospital news | Thursday, July 16, 2020

Contact: Rebecca Green

CGH Home Nursing has been recognized by Strategic Healthcare Programs (SHP) as a “Premier Performer” for achieving an overall patient satisfaction score that ranked in the Top 5% of all eligible SHP clients for the 2019 calendar year.

The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high quality service to their patients. The 2019 award recipients were determined by reviewing and ranking the overall satisfaction score for more than 3,000 home health providers.

“I am so proud of the commitment and dedication of our entire staff to make patient satisfaction a priority,” said Mary Jean Derreberry, CGH Home Nursing Director. “We have set very high standards with the intention to deliver exceptional care for every single patient and family we encounter. Together, our home health team is dedicated to providing the best environment for patients to heal at home – whether through the services of a registered nurse, a physical or occupational therapist, a certified home health aide, a speech pathologist or a medical social worker - and this recognition validates the level of care and compassion we offer.”

“SHP is proud to present the SHPBest™ awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients,” said Rob Paulsson, President of SHP. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.

CGH Medical Center’s Home Nursing and Home Infusion serves patients in Whiteside, Lee, Ogle, Carroll and Bureau counties, providing home health care that is tailored to meet individual needs, 24 hours a day, 7 days a week. For questions or more information about our Home Nursing services, visit or call (815) 622-0836 or toll-free (800) 377-2828.

Read more about the SHPBest™ awards program, including methodology and award recipient lists at Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Their solutions bring real-time data to post-acute providers, hospitals, physician groups and ACOs to better coordinate quality care and improve patient outcomes. In business since 1996, SHP has built deep expertise and a strong reputation to help organizations nationwide raise the bar for patient care.