Patient Comments

Amazing Customer Service Story

The patient advocate got a call from a lady who stated "The TEE (trans-esophageal echo) CD was not sent to Northwestern with the ambulance and they needed it. Kathy G. from Cardiolab tried on the phone to help them get the info via computer. They were unable to get it electronically because of their security walls. Polly N. was going to drive into Chicago to deliver it, but Kathy said she would do it. When the family protested she said, "I'm off tomorrow and I'm not going to argue with you. I'm bringing it in."  So she and her husband drove into Chicago to Northwestern Hospital and hand delivered the CD to us at the door of the hospital. All your nurses were wonderful and your ER was absolutely awesome and life-saving. But Kathy, what can you say about someone who would do this for a stranger?" 

 

 
 
 

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