The patient advocate got a call saying the following: "I was in the ED last night with my 2-year-old son and it was a fantastic visit. Amanda, Abigail, Dr. Giles, and the radiation techs were all just wonderful. I could notice the difference in the care from several months ago. Everyone was so nice and kind and patient with my son. I really appreciate it and the changes you are making. Keep up the good work."