Patients & Visitors »  Guest Services

Guest Services

Guest Services

Visiting Hours

Visiting hours are until 8:00 p.m. in all patient areas, but are flexible to meet the needs of family and friends. After 8:00 p.m., visitors must enter through the Emergency Department entrance on the hospital's northeast side.

Wireless internet access is provided throughout the hospital for your convenience, at no charge.


Visiting Courtesy

Please check in at the nurse's station before proceeding to a patient's room. This ensures that the patient is prepared for visitors. Limiting the number of visitors and the amount of time spent in the room will help. Remember, the patient needs rest during recovery - you can help. Children are welcome but must be supervised, and some areas are restricted. Please check with your nurse.



Interpreters are available upon request.


Hospital Cafeteria

Open Daily from: 6:30 a.m. to 8:00 p.m.

Breakfast: 6:30 a.m. to 10:30 a.m.

Lunch: 11:15 a.m. to 1:30 p.m.

Dinner: 4:30 p.m. to 6:30 p.m.

The cafeteria and vending machines are located on the main floor. Visitors are welcome to purchase and enjoy delicious meals made by our own dietary staff. Snacks and sodas are available from the vending machines located in the dining area.  Vending machines are also available after cafeteria hours.


No Smoking Policy

Smoking is not permitted in public facilities in Illinois.  Smoking is only allowed outside of the back entrance of the Emergency Department, at least 15 feet from the door.



Information about chaplaincy services is available by calling ext. 5727.

The hospital chapel is located near the east entrance on the main floor.


Health Questions?

Click into our Symptom Navigator and interactive health library for answers.


Patient Advocate

Complaints, concerns or compliments?  Your feedback is important to us. If you have a complaint or comment about CGH, please address it with our administrator or bilingual patient advocate:

Katy Renkes, Patient Advocate

CGH Medical Center
100 E. LeFevre Road
Sterling, IL 61081

(815) 625-0400, ext. 4011

 If you are unable to resolve your concerns in this manner, contact the Illinois Department of Public Health's 24-hour, toll-free Central Complaint Registry at (800) 252-4343.



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