Patients & Visitors

Patients & Visitors

Visiting Hours

Visiting hours are until 8:00 p.m. in all patient areas, but are flexible to meet the needs of family and friends. After 8:00 p.m., visitors must enter through the Emergency Department entrance on the hospital's northeast side.

Wireless internet access is provided throughout the hospital for your convenience at no charge.

The Influenza (Flu Season) continues to increase across the United States and our state as well.   We recently received a memo from the Illinois Department of Public Health advising the following steps be taken.  This is a reasonable request and CGH Medical requests support of these from our visitors also.

  • No visitors under 18 years of age.
  • Limit visitors to two per patient at any one time.
  • Promote visitor handwashing before and after visiting a patient.
  • Staff will be assessing visitors for symptoms of a respiratory illness and requesting them not to visit.  Should the condition of a patient be such that a visitor (who has cough, sore throat, etc.) be essential to the care of a patient, we will provide a mask for them while visiting. However, we strongly encourage this person to refrain from spending time in our waiting rooms where they may infect others.
  • Kiosks with masks, gloves, and hand disinfectants are available on every floor.  If you need help in locating one, please ask any staff member.

The patients we serve are our #1 priority, please assist us in putting their best interest first and by following these guidelines established by our local health departments, Hospital Infection Preventionists, Physicians and Nurses, Hospital Administration, and the Illinois Department of Public Health.

Visiting Courtesy

Please check in at the nurse's station before proceeding to a patient's room. This ensures that the patient is prepared for visitors. Limiting the number of visitors and the amount of time spent in the room will help. Remember, the patient needs rest during recovery - you can help. Children are welcome but must be supervised, and some areas are restricted. Please check with your nurse.


Interpreters are available upon request.

Hospital Cafeteria: CGH Fresh Cafe

Open Daily from: 6:30 a.m. to 8:00 p.m.

Breakfast: 6:30 a.m. to 10:30 a.m.

Lunch: 11:15 a.m. to 1:30 p.m.

Dinner: 4:30 p.m. to 6:30 p.m.

The cafeteria and vending machines are located on the main floor. Visitors are welcome to purchase and enjoy delicious meals made by our own dietary staff. Snacks and sodas are available from the vending machines located in the dining area.  Vending machines are also available after cafeteria hours.


No Smoking Policy

Smoking is not permitted in public facilities in Illinois.  Smoking is only allowed outside of the back entrance of the Emergency Department, at least 15 feet from the door.



Information about chaplaincy services is available by calling x 5727.

The hospital chapel is located near the east entrance on the main floor.


Patient Advocate

Complaints, concerns or compliments? Your feedback is important to us. If you have a complaint or comment about CGH, please address it with our administrator or bilingual patient advocate:

Katie Decker, RN,
Patient Advocate

CGH Medical Center
100 E. LeFevre Road
Sterling, IL 61081

(815) 625-0400, ext. 4011

If you are unable to resolve your concerns in this manner, contact the Illinois Department of Public Health's 24-hour, toll free Central Complaint Registry at (800) 252-4343.


Your Feedback is Important!

Are we doing things the right way? Are there areas in which we could improve? We want to improve, and you can help! Your feedback is very important!

You may receive a survey asking you about your visit to CGH. This will arrive by mail, or to make it easier to respond, via email (if there is an email address on file). The emailed survey is only applicable for the Clinic physician offices and NOT the hospital or any outpatient procedures.

Whether via mail or email, we ask that you please complete the survey you receive. We will use your feedback to make improvements and ensure that your next visit to CGH meets and exceeds your expectations. For questions, please contact Katy Renkes at ext. 4012


© 2017 CGH Medical Center. All Rights Reserved.