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Patient Rights

Patient Rights

Patient Advocate

Complaints, concerns, or compliments? Your feedback is important to us. If you have a complaint or comment about CGH, please address it with our administrator or patient advocate:

Natalie Ratliff, Patient Advocate
CGH Medical Center
100 E. LeFevre Road
Sterling, IL 61081
(815) 625-0400 x 4642

If you are unable to resolve your concerns in this manner, contact the Illinois Department of Public Health's 24-hour, toll free Central Complaint Registry at (800) 252-4343. 

Patient Rights & Responsibilities

As a patient you have the right to:

  • Receive health care services based on your needs, without discrimination or favoritism.
  • Receive safe care that respects your confidentiality and your personal privacy, property, values, and beliefs.
  • Ask questions and receive information in a language and terms you can understand about the staff caring for you, your condition and any unexpected outcomes.
  • Know all treatment options and participate in decisions about your care.
  • Have a family member or representative of choice and your physician notified of hospital admission.
  • Refuse any care or treatment offered and be informed of any medical consequences of refusing care. 
  • Request access to and amendment of your medical record.
  • Assessment and prompt treatment of pain.
  • Express and have reviewed any complaint or conflict about your care and safety.
  • Be free from all forms of abuse, neglect or harassment.
  • Request referral to community protective services.
  • Be free from restraints, except in situations where restraint is necessary to protect your safety or the safety of others.
  • Complete Advanced Care Directives and have your wishes respected.
  • Receive care to make you as comfortable as possible at all stages of life, including end-of-life care.
  • Agree or refuse to participate in any research studies affecting your care.
  • Decide who may visit you.   

As a patient, you have the responsibility to:

  • Give your doctors and nurses accurate and complete information about your medical history and current condition.
  • Report any pain or changes in your condition promptly.
  • Ask questions if you do not understand plan of care or treatment.
  • Follow the treatment plan recommended by those responsible for your care.
  • Accept personal responsibility if you refuse or do not follow your treatment plan.
  • Be considerate of staff, other patients, visitor and hospital rules.
  • Inform and provide the hospital a copy of any Advance Directives you have completed.
  • Provide insurance information and assume financial obligation for services rendered.
  • Keep track of personal possessions, limit the amount of money you keep with you and inform the nurse of money, jewelry, or any other valuables that need to be placed in the safe.

Still have questions or need more information? Email us.


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