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CGH Medical Center
CGH Medical Center
100 E. LeFevre Road
Sterling, IL 61081
(815) 625-0400

Area & Visitor Information

  1. Visiting Hours
  2. Visiting Courtesy
  3. Interpreters
  4. Gift-Shop
  5. Cafeteria
  6. No Smoking Policy
  7. Chapel
  8. ADAM Symptom Checker  
  9. Patient Advocate
  10. Patient Rights & Responsibilities
  11. Sterling Rock Falls
  12. Regional Information
  13. Maps & Directions

Visiting Hours

Visiting hours are until 8:00 p.m. in all patient areas, but are flexible to meet the needs of family and friends.
After 8:00 p.m., visitors must enter through the Emergency Department entrance on the hospital's northeast side.

Visiting Courtesy

Please check in at the nurse's station before proceeding to the patient's room. This ensures that the patient is prepared for visitors. Limiting the number of visitors and the amount of time spent in the room will help. Remember, the patient needs rest during recovery- you can help.

Children are welcome but must be supervised, some areas are restricted. Please check with your nurse.

Interpreters

Interpreters are available upon request.

Hospital Cafeteria

Open Daily from: 6:30 a.m. to 8:30 p.m.
Breakfast: 6:30 a.m. to 10:30 a.m.
Lunch: 11:15 a.m. to 1:30 p.m.
Dinner: 4:30 p.m. to 6:30 p.m.

The cafeteria and vending is located on the main floor. Visitors are welcome to purchase and enjoy delicious meals made by our own dietary staff. Snacks and sodas are available from the vending machines located in the dining area.  Vending machines are also available after cafeteria hours.

No Smoking Policy

Smoking is not permitted in public facilities in Illinois.  Smoking is only allowed outside of the back entrance of the Emergency Department, at least 15 feet from the door.

Chapel

Information about chaplaincy services is available by calling x 5727.
The hospital chapel is located near the east entrance on the main floor.

ADAM Symptom Navigator

Health Questions? Click into our Symptom Navigator and interactive health library.
Learn more here.

Patient Advocate

Complaints?  Concerns?  Compliments?

Your feedback is important to us. If you have a complaint or comment about CGH, please address it with our administrator or bilingual patient advocate:

Tita Roach, Patient Advocate
CGH Medical Center
100 E. LeFevre
Sterling, IL 61081
(815) 625-0400 x5642

If you are unable to resolve your concerns in this manner, contact the Illinois Department of Public Health's 24-hour, toll free Central Complaint Registry at (800) 252-4343.

Patient Rights & Responsibilities

As a patient you have the right to:

  • Receive health care services based on your needs, without discrimination or favoritism.
  • Receive safe care that respects your confidentiality and your personal privacy, property, values, and beliefs.
  • Ask questions and receive information in a language and terms you can understand about the staff caring for you, your condition and any unexpected outcomes.
  • Know all treatment options and participate in decisions about your care.
  • Have a family member or representative of choice and your physician notified of hospital admission.
  • Refuse any care or treatment offered and be informed of any medical consequences of refusing care. 
  • Request access to and amendment of your medical record.
  • Assessment and prompt treatment of pain.
  • Express and have reviewed any complaint or conflict about your care and safety.
  • Be free from all forms of abuse, neglect or harassment.
  • Request referral to community protective services.
  • Be free from restraints, except in situations where restraint is necessary to protect your safety or the safety of others.
  • Complete Advanced Care Directives and have your wished respected.
  • Receive care to make you as comfortable as possible as all stages of life, including end-of-life care.
  • Agree or refuse to participate in any research studies affecting your care.   

As a patient you have the responsibility to:

  • Give your doctors and nurses accurate and complete information about your medical history and current condition.
  • Report any pain or changes in your condition promptly.
  • Ask questions if you do not understand plan of care or treatment.
  • Follow the treatment plan recommended by those responsible for your care.
  • Accept personal responsibility if  you refuse or do not follow your treatment plan
  • Be considerate of staff, other patients, visitor and hospital rules.
  • Inform and provide the hospital a copy of any Advance Directives you have completed.
  • Provide insurance information and assume financial obligation for services rendered.
  • Keep track of personal possessions; limit the amount of money you keep with you and inform the nurse of money, jewelry, or any other valuables that need to be placed in the safe.

Still have questions or need more information? Email us at info@cghmc.com.